frequent questions
glossary
What is a basic bank account?
Access to the credit intermediary activity
List of authorised credit intermediaries
How to protect yourself from online fraud?
Know your rights when making payments in Europe.
Do you know what the gross domestic product is? What about inflation? (only in Portuguese)
Key tips to protect yourself when choosing online or mobile banking services.
Before lodging a complaint, we suggest that you chat to our virtual assistant. This service immediately answers most questions about banking products and services and can help you clarify the issue behind your complaint.
Submit a complaint if you believe that an institution, credit intermediary, credit servicer, issuer of asset-referenced tokens or issuer of e-money tokens has acted inappropriately in selling retail banking products or services. You can do so online via the e-platform ‘Livro de Reclamações’.
For more information on the Banco de Portugal’s responsibilities for processing complaints, see the FAQs (Services – Complaining about a supervised entity).
e-platform ‘Livro de Reclamações’
Checking the status of a complaint
Frequently Asked Questions > Services – Complaining about a supervised entity